Cervo & Associates Migration Consultancy Services (referred to as “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Collection of Personal Information

We collect personal information that is necessary for providing our migration consultancy services. This information may include, but is not limited to:

• Personal details (e.g., name, date of birth, contact details)
• Identification information (e.g., passport, visa details)
• Financial information (e.g., bank statements, income details)
• Sensitive information (e.g., health information, criminal record, if required for visa applications)

We collect personal information directly from you when you use our services or interact with us, including via our website, email, and phone. We may also collect information from third parties, such as immigration authorities or other service providers, if necessary and with your consent.

Use of Personal Information

We use your personal information to:

• Provide and manage migration consultancy services
• Process visa applications and related documentation
• Communicate with you regarding your application or our services
• Fulfill legal obligations and regulatory requirements
• Improve our services and for internal administrative purposes

Disclosure of Personal Information

We may disclose your personal information to:

• Immigration authorities and government agencies
• Service providers and contractors who assist us in providing our services
• Legal and regulatory bodies as required by law

We will only disclose your personal information in accordance with the Privacy Act and the Australian Privacy Principles. We do not sell or trade your personal information.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use secure systems and practices to safeguard your data and ensure that any third parties we engage also adhere to appropriate data protection standards.

Access to and Correction of Personal Information

You have the right to access and request correction of your personal information held by us. If you believe that your information is inaccurate, incomplete, or outdated, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Privacy Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond to you in accordance with the Privacy Act. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated policy will apply from the date it is published.

Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.